With stock, despatch machine within 3 days after we receive the payment. Out of stock, despatch machine within 30 days after we receive the payment.

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2. Is there a minimum quantity to place an order?

No, You only need to buy 1 set as minimum quantity for any products.

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3. How about the payment way?

We accept 100% T/T payment before the machine is despatched.

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4. What is the mode of delivery?

Customer will be responsible for the delivery and insurance. We are more than happy to make the necessary arrangement either by sea or air.

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5. What is the power supply requirement?

380v 3phase or 220v 2phase

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6. What about the shipment packing?

We are using standard export packing materials.

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7. Who is going to install the equipment?

Generally, as a buyer you will visit our factory for equipment training and installation but if needed we could also visit buyer's factory. Buyer only needs to pay for return air ticket and Meals and accommodation.

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8. How about the after sales service?

We will provide maintenance support for any issue with the equipment. If the equipment are still under warranty, we will replace and repair the faulty parts free of charge and buyer will only need to pay for the shipping or air charges. In general we are able to ship the faulty parties that are in stock within 1 day.