The following illustrates our service process:

1-Sales and Consulting
Choosing the right product to meet your business requirements can frequently mean the difference between success and failure. So why choose our company?
Our knowledgeable engineer and sales have 5-20 years experience in the business. They have worked on a wide array of projects; we can provide the knowledge and experience to ensure a successful equipment deployment.

2- Installation Service
Installation services are available with all new machine purchases. They will provide the technical know-how for a smooth transition and support the video of installing, debugging, operation of the machine, it will indicate you how to use this machine.

3-Training Service
Get the most from your solution investment safely and efficiently. Train your staff to use your packaging equipment systems properly. Our factory offers customer training, teaching how to most efficiently and safely use the systems as well as how to maintain optimal operational productivity.

4-After Sales Service

Emergency Repair Service
Please call and email us the following: NAME/MODEL/SERIAL NUMBER of the Machine and The detail err message of machine .According to the information you offered, Service engineer or maintainer will tell you how to solve it.

Fitting parts change service
As soon as we received the problems of your machine, we will offer you the fitting parts you needed, and through the phone or email to indicate you how to change it.
According to the charging standard of the fitting parts, we will charge free or only charge the material cost of the fitting parts. 

Regular phone or email service
After using our products for six months, our service engineer or maintainer will call you and to know how the machine is working and how the fitting parts is supporting. Opinions and suggestions of customers will be record.

Door to Door Service
We also provide the service in person. As soon as we received customer’s information of repair service in person, we will arrange the Service engineer or maintainer to you.